Michael Howe
As President and CEO of MinuteClinic from 2005-2008, Michael Howe redefined healthcare delivery by pioneering the development and expansion of the retail healthcare sector. In just three years, he drove growth of MinuteClinic stores from 19 locations to 530 in 27 states, and managed the company’s acquisition by CVS Caremark in 2006. Customer service is the heart – and the foundation – of Howe’s distinguished career. The former President and CEO of Arby’s where he helped spur the food chain’s cultural shift, Howe has also worked with nationally recognized brands as Proctor & Gamble, PepsiCo and Unilever – all of which provided valuable lessons in service that he now successfully translates to the ever-evolving healthcare industry.
A forward-thinking thought leader, Howe is an expert at helping healthcare companies better understand the diverse needs of patients, integrate healthcare into the consumer lifestyle, overcome regulatory barriers to healthcare access and provide convenient, cost-effective services. He is the unrivaled authority standing at the intersection of retail and healthcare, and a visionary on consumerist reform in healthcare.
Howe’s recent work:
- Explores how consumers are demanding and assuming greater control over their own health and how healthcare organizations and practitioners are not well positioned to respond effectively
- Investigates the evolving perspective of consumers versus providers
- Identifies the business opportunities for consumer-controlled healthcare
- Discovers how consumers can get more out of healthcare by exerting more control
- Shows why – and how – we should adopt a tailored generation-by-generation approach to care delivery
- Addresses how innovation in healthcare will successfully address changing consumer expectations
Described by Forbes as one of the top 10 innovators of the last decade, Howe was also featured as one of Fast Company’s top 50 people that will change how Americans work and live over the next 10 years. He is currently engaged in several board assignments with early stage and start-up companies focused on leveraging consumer decision making and reforming healthcare delivery in the U.S.
Articles
- The Intersection of Retail and Healthcare Harvard Business Review Online, April 20, 2010
- Improving Healthcare Compliance by Understanding Generational Patient Expectations HealthLeaders, February 25, 2010
- Leadership: An Opportunity for Real Healthcare Reform ADVANCE for Health Information Executives, April 8, 2010
Podcasts
- A Lesson from Outside of Healthcare Physician’s Practice, February 16, 2010
To inquire about rates and speech availability for Michael Howe, please contact:
Daniel R. Stern
Stern + Associates
11 Commerce Drive
Cranford, New Jersey 07016
office: (908) 276-4344
danny@sternassociates.com
